Implementasi Pelayanan Samsat Tanjak dalam Meningkatkan Pelayanan Pajak Kepada Masyarakat Perawang

Authors

  • Varizka Yanti Universitas negeri Padang
  • Lince Magriasti Universitas Negeri Padang

DOI:

https://doi.org/10.47134/villages.v5i1.62

Keywords:

Implementasi, Pelayanan Pajak, SAMSAT Tanjak

Abstract

This study was conducted to discuss the implementation of SAMSAT TANJAK services to the people of Tualang sub-district, Siak district. This research was structured using a quasi-qualitative or quasi-qualitative type of research. The method that the author uses in this research is the simple research design (SRD) method. Theresults of this research are the implementation of Samsat Tanjak services in improvingtax services to the Perawang community. The findings in this research show that fromthe aspect of information system support, company location, atmosphere of the serviceplace/ decoration and layout have not run optimally, while from the management aspect, customer handling and company equipment have run well.

References

Ahmad, Nurbarirah et al. 2020. The Importance Of Office Layout For Employee Productivity. Dinamika Pendidikan. 15(2). https://doi.org/10.15294/dp.v15i2.26081 diakses pada 10 Oktober 2023.

Astuti, Wenny et al. 2013. The Effect of Employee Satisfaction on Service Quality Through Delivery and Professionalism in Labor and Inndustrial Agency of Padang City. Advances in Social Science, Education and Humanities Research. Vol 458. https://www.atlantis-press.com/proceedings/icssgt-19/125942790 diakses pada 20 januari 2023.

Baranenko, et al. 2023. Information And Analytical Support Od The Education Quality Management System. Control, Navigation and Communication Systems. No.2.

http://dx.doi.org/10.26906/SUNZ.2023.2.039 diakses pada 11 Oktober 2023.

Bungin, Burhan. 2022. Post-Qualitative Social Research Metohods Kuantitatif-Kualitatif-Mixed Methods. Jakarta: Kencana

Crous, Mareli. 2002. Service Delivery in thee South African Public service: Implementation of the Batho Pele Principles by Statistics South Africa. Theses and Dissertations. University of Pretoria. http://hdl.handle.net/2263/23785 diakses pada 6 Oktober 2023

Hadiwijaya, Hendra., Febrianty. 2019. The Effect of Service Quality and Tax Sanctions on Service Satisfaction. Etikonomi: Jurnal Ekonomi. Vol.18(2). https://doi.org/10.15408/etk.v18i2.7428 diakses pada 10 Oktober 2023.

Hardjono, Budiono., Lai Pooi San. 2017. Customer Relationship Management Implementation and Its Implication to Customer Lolalty in Hospitality Industry. Jurnal Dinamika Manajemen, 8 (1). https://journal.unnes.ac.id/nju/index.php/jdm/article/view/10414/6445 diakses pada 9 Oktober 2023

Heskett, James L., W. Earl Sasser, IR, and Leonard A. Schlesinger (1997). The Service Profit Chain how leading companies link profit and growth to loyalty, satisfaction, and Value. New York: The Free Press

Jotopurnomo, C., Mangoting, Y. 2013. Pengaruh Kesadaran Wajib Pajak, Kualitas Pelayanan Fiskus, Sanksi Perpajakan, Lingkungan Wajib Pajak Berada terhadap Keputusan Wajib Pajak Orang Pribadi di Surabaya. Tax & Accounting Review, Vol.1, No.1. https://media.neliti.com/media/publications/15195-ID-pengaruh-kesadaran-wajib-pajak-kualitas.pdf diakses pada 18 Agustus 2023

Lovelock, Christoper., Lauren, Weight. 2002. Principles of Service Marketing and Management. USA: Prentice Hall Internasional

Ma’ruf, M.Hasan., Sri Supatminingsih. 2020. The Effect Of Tax Rate Perception, Tax Understanding, And Tax Sanctions On Tax Comliance With Small And Medium Enterprises (MSME) In Sukoharjo. International Journal of Economics, Business and Accounting Research (IJEBAR).Vol.4, Issue.4. http://jurnal.stie-aas.ac.id/index.php/IJEBAR diakses pada 4 Oktober 2023

Munawaroh, M., Simon, Z.Z., 2023. The Influence of Store Atmosphere, Service Quality, Product Quality, and Price on Customer Statisfaction, Research of Business and Management (RBM) 1(1), 32-40. http://dx.doi.org/10.58777/rbm.v1i1.21 diakses pada 4 Oktober 2023

Nasrullah, Muh et al. 2022. The Influence Of Office Layout on Employee Performance at The Barombang District Office. Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran. Vol. 8, No.2. https://doi.org/10.26858/jo.v8i2.40747 diakses pada 7 Oktober 2023.

Octavinus, Robi et al. 2022. The Effext of Fiscal Services, Tax Socialization, and Tax Sanctions on Motor Vehicle Taxpayer Compliance (Case Study on Samsat Lubuk Linggau City). International Journal of Community Service & Engagement. Vol.3, No. 3. https://doi.org/10.47747/ijcse.v3i3.818 diakses pada 6 Oktober 2023

Purwadi et al. 2020. Store Atmosphere, Servequal And Consumer Loyalty: Case Study of Excelso Coffee Shop. Seisense Journal of Management. Vol. 3, No.4. http://dx.doi.org/10.33215/sjom.v3i4.385 diakses pada 5 Oktober 2023

Safelia, Nela., Riski Hernando. 2023. Determinats Affecting Taxpayer Comliance. Jurnal Akutansi. Vol. 27, No.2. https://doi.org/10.24912/ja.v27i2.1410 diakses pada 11 Oktober 2023.

Samhudi,et al. 2021. Measurement Of Knowledge Level, Understanding Of Taxation Regulations, And Awareness Of Private Taxpayer Compliance At Pratama Karanganyar Tax Service Office. International Journal of Economics, Business and Accounting Research (IJEBAR). Vol.5, Issue.3. https://jurnal.stie-aas.ac.id/index.php/IJEBAR diakses pada 13 Oktober 2023

Shaqiri, Aferdita Bersiha. 2014. Management Information System and Decision-Making. Academic Journal of Interdiscplinary Studies. Vol.3, No.2. http://dx.doi.org/10.5901/ajis.2014.v3n2p19 diakses pada 12 Oktober 2023.

Sholihah, N.A., A.rasy Fahrullah. 2020. The Effect Of Customer Relationship Management (CRM) On Muzakki Loyalty (Case Study Yatim Mandiri Surabaya). IJIBE (International Journal of Islamic Business Ethics). Vol.5, No.2. http://dx.doi.org/10.30659/ijibe.5.2.90-99 diakses pada 3 Oktober 2023

Shittu, Afees Kolawole. 2020. Public Service and Service Delivery. A. Farazmand (ed). Global Encyclopedia of Public Administration, Public Policy, and Governance.

Suciarti, et al. 2020. The Effect of Leverage, Capital Intensity and Deferred Tax Expense On Tax Avoidance. Journal of Accounting Auditing and Business. Vol.3, No.2. http://dx.doi.org/10.24198/jaab.v3i2.28624 diakses pada 6 Oktober 2023.

Tania, Bella Indi & Rini. 2019. Pentingnya Peralatan Kantor Dalam Menunjang Aktivitas Kerja Pada Kantor Kemitraan Dan Bina Ligkungan PT Pusri Palembang. Seminar Hasil Penelitian Vokasi (SEMHAVOK). Vol.1 No.1. https://conference.binadarma.ac.id/index.php/semhavok/article/view/17 diakses pada 8 Oktober 2023.

Undang - Undang Nomor 28 Tahun 2009 tentang Pajak Daerah dan Retribusi Daerah.

Warginto., Andi Eko W. 2022. The Effect Of Brand Image, Quality Of Service And Location On Purchase Decisions At Other Heart Coffee Stores. International Jurnal of Economics, Business and Accounting Research (IJEBAR). Vol.6, Issue 3. https://jurnal.stie-aas.ac.id/index.php/IJEBAR diakses pada 6 Oktober 2023.

Winata, Edi. 2023. The Effect of Service Quality, Facilities and Location on Customer Satisfaction: A case Study in the food industry. International Journal of Law Policy and Governance. Vo. 2, No.1. https://doi.org/10.54099/ijlpg.v2i1.546 diakses pada 5 Oktober 2023

Downloads

Published

2023-10-23

How to Cite

Yanti, V., & Magriasti, L. (2023). Implementasi Pelayanan Samsat Tanjak dalam Meningkatkan Pelayanan Pajak Kepada Masyarakat Perawang. Jurnal Administrasi Pemerintahan Desa, 5(1). https://doi.org/10.47134/villages.v5i1.62

Issue

Section

Articles